Not at all. Setup takes just a few minutes, so you could start getting reviews in hours. But if you prefer a quick walk through, or need help with the integration we're happy to hop on a call.

Most businesses are fully set up in under 30 minutes. Just connect your Google profile, connect your CRM or use our built-in CRM. Then you're good to go! If you use a less popular software/CRM we can hop on a call with you to walk through the integration.

On average our users receive their first reviews less than 24 hours after launching their review reactivation. It depends on the number of customers you have but we move fast.

No. We like to say we are easy to work with and easy to get rid of. You can cancel your plan within the dashboard in just a few clicks.

No, we can’t block or filter reviews. That’s against Google’s policy. But we can help you proactively ask the right customers at the right time to maximize your chances of great reviews. As long as you're providing a great service, 99.9% of customers are happy, but the 0.01% are the ones that leave a review whether they are asked or not. We exist to make it easy to get reviews from all your happy customers!

We have seen too many businesses lose their Google Business Profile forever for violating Googles policies. They end up missing out on tens of thousands in revenue and we've seen it destroy businesses. So frankly there are other tools out there that do it, but it is risky.

Also consumers can ALWAYS go directly to Google and leave a negative review so you're never fully safe.

A couple of negative reviews won't ruin your business, but getting your profile shut down permanently will.

We recommend 1 initial review request directly after service is provided. Then one reminder every 3 days for up to 15 days. However, this can be turned up or down in your dashboard. We only request reviews during a review reactivation or after service. We do not constantly request reviews from all your customers every month.

If you serve your customers every week and every week they get a review request and follow ups that would get annoying. We send out the request after the first initial service and then follow-ups the first 15 days. This can be modified for your specific situation.

Most users see anywhere from 10%-15% of their previous customer base leave a review during the review reactivation. If you have 1,000 previous customers in your CRM we will be able to get you about 100-150 reviews in the first 4-6 weeks of working with us. We expect to get over 20-30% of your new customers to leave a review after service. However many of our users see over 50% of their new customers leaving a review.

We have a built-in social planner, after your new 5 star reviews come in we will automatically post them to your social media business pages as image posts. This helps to give you fresh social media content and shows your followers that you're continuing providing your great service. This also helps to turn follower into customers because people will research you before making a buying decision and seeing all of your great reviews all over the place will help them trust your business.

A website review widget is a small piece of code we put on your website that automatically streams your new 5-star reviews directly to your website. Having fresh new reviews on your website turns visitors into customers. We have several styles to choose from.

We take your past customer list and drip out personalized review requests over time. This makes it look natural to Google and helps you turn old customers into fresh 5-star reviews without lifting a finger. If you have 1,000 previous customers you will just upload them to Prestige Rep and we will be able to generate 100-150 new real reviews from your customers over the coming weeks.

We integrate with over 50+ review platforms. So yes, you can get reviews on other platforms. However, we encourage users to focus on Google because it has the biggest impact on rankings and getting new customers.

Right now, we only support businesses in the United States, Canada, and Mexico. This is due to SMS compliance regulations. We want to ensure every message we send meets strict carrier guidelines in each country. As we build support for additional regions, we'll announce it.

Not at this time. While we do plan to become HIPAA compliant in the future, we're intentionally holding off for now. Once we become HIPAA certified, every future update—no matter how small would need to go through HIPAA review processes, which can significantly slow down development.

The only other fees or charges are for sending text messages (SMS). But these are very small charges. A typical text message segment is only $0.02 per message